SENIA International Refund Policy

This policy applies to all SENIA International conferences and events.

A registration payment being made with a card

Full refund

30 or more days before the event

Full refund of the original payment, less any processing fees.

Generally nonrefundable

Less than 30 days before the event

Generally nonrefundable. You may transfer your registration to another individual.

Example: For an event starting April 30, your request must reach us before April 1.

Refund amount

Refunds cover the original payment, less any processing fees.

Transferring your registration

You may transfer your registration to another person instead of requesting a refund.

Exceptional circumstances

If something truly unusual happens inside the 30-day window, contact us. An exception is not guaranteed.

What this policy does not cover

Refunds are not available for travel-related problems, including:

  • Visa denials or delays
  • Missed, cancelled or changed flights
  • Hotel or accommodation issues

If SENIA cancels or moves the event

Due to circumstances beyond SENIA's reasonable control

Including, but not limited to, war, terrorism, civil unrest, natural disasters, public health emergencies, or government travel restrictions:

  • We will offer a transfer of funds to a future event, or
  • A refund of the original payment, less any processing fees.

Due to circumstances within SENIA's control

SENIA will communicate available options to registered attendees based on the circumstances.

How to request a refund

Email Conferences@SeniaInternational.org with:

  • Attendee name
  • Event and registration details
  • Reason for the request

Approved refunds are processed within 30 days. You'll get an automatic email from the payment platform when your refund is issued.

Email refund request

How to request a transfer

Email Conferences@SeniaInternational.org with:

  • Attendee name
  • Event and registration details
  • Name and email address of the new attendee (transfer)
Email transfer request

Frequently Asked Questions

I'm more than 30 days out. How much will I get back?

The original payment, less any processing fees.

Why aren't the fees refunded?

The processing fee added at checkout covers platform and card processing costs. These fees are retained by the card processing entities and not refunded to SENIA.

I'm inside the 30-day window. Do I have any options?

Yes. You can transfer your registration to a colleague. If something truly unusual happened, email us. We'll review it, but an exception is not guaranteed.

My visa was denied (or my flight was cancelled). Can I get a refund?

No. Travel-related issues are not covered by this policy. A transfer may still be possible.

How long does a refund take?

Approved refunds are processed within 30 days. After that, your bank or card provider may take several business days to show the funds.

How will I know my refund was issued?

You'll get an automatic confirmation email from the payment platform.

I haven't received my refund. Who do I contact?

Email Conferences@SeniaInternational.org with your name and registration details.